Policies

Policies

SHIPPING

Orders generally ship from Edmonton, AB and occasionally, Montreal, QC.

Local orders typically take only a few days. You can also contact us for a hand-to-hand transaction and save on shipping!

Shipping within Canada should arrive within a week. A tracking number will be provided when available. If you need your shipment to arrive by a guaranteed date, let us know! We can give you a quote on expedited shipping.

Shipping everywhere else takes approximately 2-5 weeks depending on where you are (US deliveries typically take 1-3 weeks, it really depends on Customs). A tracking number will typically not be provided. For faster shipping and tracking, contact us for a quote.

PAYMENT/RETURNS/EXCHANGES

Payments on lesartsplastiques.ca are done via PayPal; you can use either a
credit card or your PayPal account at checkout. Returns and exchanges are
possible, but return and new shipping costs will need to be paid by you, unless
of course, we’ve made a mistake with your order. That one would be on us!

MATERIALS AND CARE

All metals will naturally develop a darker, beautiful aged patina over time, as a reaction to the air, moisture, and the wearer's skin.  If this isn't to your tastes, the patina can also be cleaned off with lemon juice or jewelry polish. An eraser can even work!

If you would like to maintain the bright finish on brass it's best to avoid contact with lotions, perfumes and water. Storing your jewelry in a plastic air-tight Ziploc bag away from the bathroom is also a great idea.

HELP

If something happens to your jewelry, we will do our very best to help. Let us know by email (pictures are great) and we'll be in touch.